Can't receive e/mail

We are using Outlook Express. We can send e/mail but we can't receive e/mail. We have talked with the ISP people and the POP's are sent and eveything is correct. We can login and it checks for e/mail, then it shows "No New Messages". We don't get any error messages. We can send and receive the e/mail using Netscape e/mail program. We have reloaded the OutLook Express. The OS is Windows ME, 5.5 sp 2 IE. We have sent test messages to ourselves. We have used both assiged e/mail name and the alias.
This has been going on for over a month. Whats really crazy, it work a month ago. ISP said they didn't change anything. (They always say that)Nobody has been able to figure this one out.
Thanks Dennis

1. RE: Can't receive e/mail
lbyard Aug-16-01 06:51 PM
In response to message 0

You might be able to learn what the problem is with MS KB Article ID: Q176548, OLEXP: How to Create a Pop3.log File for Outlook Express, at http://support.microsoft.com/support/kb/articles/Q176/5/48.ASP?LN=EN-US&SD=gn&FR=0&qry=receive%20e-mail&rnk=104&src=DHCS_MSPSS_gn_SRCH&SPR=OEX. It is usually caused by not using the correct pop3 mail server, but that will usually produce an error. Larry

2. RE: Can't receive e/mail
Teebucket1313 Aug-16-01 07:21 PM
In response to message 1

Hi Larry,
I talked with the ISP people, they said they see it pass, but can't figure where its going.

3. RE: Can't receive e/mail
lbyard Aug-17-01 05:28 PM
In response to message 2

Good, a clue...
View, Current View, Show All Messages?
Folders.dbx may be corrupted. Hunt for all instances of the file and rename them. Outlook should rebuild the file when it starts-up.
Larry