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Home » Forums » Forum Archives » Networking and Internet Sharing » Topic # 531

Cannot Locate Server
mikep Jan-04-01 07:36 PM
Problem: I "cannot locate server" in the following applications: Netmeeting 3.01, Realplayer 7 (connecting to an audio stream) and Starcraft (battlenet). This all occurs on my host computer.

Here is my set up:

Two computers, each with a NIC card, connected with a 5 port Linksys hub. I use Sygate 4.0 to network them. Muy host runs Win98se and my client runs Win98.

On my host, I can connect to the internet, send email, etc. I can also share directories and printers. On the client, I can do the same, as well as use realplayer to connect to streaming audio and connect to battlenet in Starcraft (haven't tried netmeeting on the client).

It seems like although it connects via a browser or email application, I cannot connect to servers directly. Any ideas? I've started the internet connection before attempting connections to the servers and I also shut off Sygate 4.0 and the client computer and tried to just connect to the various servers via the hub and it still didn't work.

Help!!!!


1. RE: Cannot Locate Server
lbyard Jan-04-01 08:27 PM
In response to message 0
See "Using New Applications with Sygate Office Network and Sygate Home Network" at http://sybergen.com/support/documents/applications.htm. Look towards the bottom of the page. Larry

2. RE: Cannot Locate Server
mikep Jan-04-01 08:36 PM
In response to message 1
Larry-

I forgot to mention one important note-I disabled Sygate 4.0, turned the client off and it still would not work.

Mike


3. RE: Cannot Locate Server
lbyard Jan-04-01 09:24 PM
In response to message 2
There may still be something from SyGate there. To narrow the problem, suggest uninstalling. You are using a dial-up? Larry

4. RE: Cannot Locate Server
mikep Jan-04-01 09:42 PM
In response to message 3
No-I am connected to a cable modem.

5. RE: Cannot Locate Server
lbyard Jan-05-01 07:04 PM
In response to message 4
Try connecting the cable MODEM directly to your PC. Larry

6. RE: Cannot Locate Server
mikep Jan-29-01 04:32 PM
In response to message 5
Well, my Sygate trial period expired, so I uninstalled Sygate 4.0. It still did not work. I then connected directly to the cable modem.

Two of the external server applications now work (Starcraft connection to Battlenet and Realplayer). I still have an issue with an ILS connection in Netmeeting as well as WebServer connection in @home. Therefore, the solution has seemed to create a less consistent answer! (before it seemed to be server issue and now it isn't consistent).

I will be retesting the hub vs, direct cable modem connection to make sure there is/isn't a hub issue.


7. RE: Cannot Locate Server
mikep Jan-29-01 05:19 PM
In response to message 5
I was also reading another question in the forum and realized that the Sygate Firewall may run, even if you don't manually run it via the start menu? Could this be my issue?

I will install Sygate 4.0 without the firewall also to confirm.


8. RE: Cannot Locate Server
lbyard Jan-29-01 06:40 PM
In response to message 0
You have to punch some holes through the SyGate firewall for those applications to work. See Using New Applications with Sygate® Office Network and Sygate Home Network at http://sybergen.com/support/documents/applications.htm, SyGate’s Apprule Guide at http://sybergen.com/support/documents/conf_sg.htm, and FAQs at http://sybergen.com/support/technotes/sg_sa/sg_faq.htm. Larry

9. RE: Cannot Locate Server
mikep Jan-30-01 03:28 PM
In response to message 8
Update: last night I tested the host computer without Sygate 4.0 or the firewall installed. It allowed me to access battlenet as well as use realplayer both directly connected to the cable modem as well as through the hub. Next, I installed Sygate 4.0. It still worked in both situations, however, I could not run Starcraft on both computers at the same time and access battlenet (I could for chat, but not gaming). This seems to pin it on the Sygate firewall, however, I can assure you I was unable to connect to battlenet or play streaming audio on realplayer EVEN WHEN THE FIREWALL WAS NOT RUNNING (but installed). This leaves me with two questions:

1) Can the firewall affect this somehow in the "background" (even though its not running?). I thought I had read something that said this can happen.

2) Is there a "traffic" issue that will not allow me to play Starcraft on both machines via battlenet (i.e. are both systems trying to access a single "port" on the host machine?

This seems to be creating more questions than answers. I still cannot access an external server in netmeeting. I will thoroughly test this one tonight also.


10. RE: Cannot Locate Server
mikep Jan-30-01 03:40 PM
In response to message 8
See http://www.sygate.com/support/technotes/ssd_sms/SS081500-03-NLER.htm

which states: TechNote: There is no icon in the system tray, is Sygate® Personal Firewall still protecting my system?
Author: SS081500-03-NLER

This information applies to:

Sygate® Personal Firewall

Details:

Yes, Sygate® Personal Firewall runs as a service in the background by default setting. For additional information related to issue, please refer to Sygate® Personal Firewall Technical Note SS081500-02-NLER.


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