Hi,
I am having difficulties installing the Epson Stylus Photo 870 printer on my usb port.
I have a Gigabyte GA-6VXE+ motherboard running a Apollo VIA chipset.
I have emailed Epson and they said it works fine on USB port.
Here is what epson told me to do and Windows 98SEstarted to give me errors.
***********> Win 98 USB clean remove and install
>
> REMOVING ALL EPSON FILES- USB- WIN98
> *Start with your printer turned off and disconnected from the computer*
> 1. Go to Start, Settings, and then Printers.
> 2. Right click once on any copy of the Epson printer. Select "Delete" from
> the menu that appears.
> 3. Confirm the deletion and deletion of all related files. Repeat for any
> other Epsons shown.
> 4. Close the printer window. If you see any downloaded Epson files on the
> desktop screen, click and drag them into the Recycling bin.
> 5. Go to Start, Find, and find Files or Folders.
> 6. Type epson*.* in the "Named" window. Be sure that your hard drive (C:/)
> is selected in the "Look In" window.
> 7. Hit "Find Now". Normally, between eight and sixteen files will appear.
> 8. Click on Edit and Select All, followed by File and Delete.
> 9. Confirm deletion of these files, then repeat steps 6 through 8 for the
> file named epusbun. Once this is deleted, Close the Find window.
> 10. On your desktop screen, look in the bottom corner on your toolbar. You
> should see a small, bright green printer icon. If this appears, right
> click
> once on it and then select "Stop Monitoring Now". (You have just
> turned off the Status Monitor function that reads your ink levels.)
> 11. Go to Start, Settings, and Control Panel. Open the "Add/Remove
> Programs" tool.
> 12. Normally, two or three Epson listings will appear here. You may see:
> Epson Printer Software
> Epson Guided Printing Exercise
> Epson Status Monitor
> Epson USB Printer Devices
> 13. Click on Epson Printer Software and hit Add/Remove. You may recieve an
> unusual message like "Windows cannot remove any printer or utility".
> This
> just indicates that the background files for the software have already
> been
> removed. Try the same procedure for the Guided Printing
> Exercise,
> if it appears.
> 14. Next, click on the Status Monitor and hit Add/Remove. You will recieve
> a message to close any background programs. (Already done in step
> #10). Proceed with the uninstall of the Status Monitor. Say no to
> rebooting
> right away.
> 15. Repeat the removal process for the Epson USB device, if it appears.
> After this, you will need to reboot your system. All Epson files have been
> deleted, so you are ready for a clean install.
>
> ACTIVATING THE USB PORT
> 1. Wait until the computer is rebooted before reconnecting your
> printer and turning it on. If a "New Hardware" indicator appears, just hit
> "Cancel". Then go to Start, Settings, and the Control Panel.
> 2. In Control Panel, open System; within System, you will need the
> "Device Manager" tab.
> 3. Device Manager will list all the hardware recognized by Windows as
> being part of your system. A USB printer will show up as
> "Other Devices", "Unknown USB Device", "Epson USB Devices", or even "Epson
> Stylus ----- ---".
> 4. If the port is not activated, you will likely see a "? Other
> Devices" linked to a "? USB printer". On the "USB Printer" line, double
> left click.
> 5. The Properties box for this device will open. Click on "Reinstall
> Driver" and the "Add New Printer Wizard" will appear.
> 6. Click "next" on the first and second screens of the Wizard. On the
> third screen, where you have four choices, make sure that only
> "Specify a Location" is activated. Next, click on "Browse".
> 7. In the "Browse for folder" window, navigate to the following
> location by clicking on the + symbols beside each entry:
> {CD-Rom drive letter}:/drivers/win98
> OR {CD drive}:/browser/drivers/win98
> OR {CD drive}:/titles/drivers/win98
> Once "win98"OR win9x is highlighted, click "ok" on the "Browse
> for folder" window. You are now ready to hit "Next" on the location
> screen.
> 8. Windows will report that it is ready to install the best driver
> for
> the device. Click "Next", and on the following screen click "Finish" to
> complete the installation.
> 9. "OK" or "Close" the EPUSB1 Properties window. Windows should
> suddenly sense the printer, now that the port is activated. Your system
> may suddenly jump into another Wizard screen. Follow it through step by
> step, as before. The most important thing to remember is that the
> only location you want to use is D:/Drivers/Win98, as this contains all
> the
> USB files. Some computers will lose this location and give you a
> "files not found" message; simply use the "Browse" button to re-establish
> this pathway. D:/Drivers/Common also contains the information you need, so
> it will work if Win98 does not find a required file at D:/Drivers/Win98.
> 10. After the driver files are installed, the Status Monitor installation
> will take place. You do not need to change any of the settings in the
> Status Monitor installer; simply hit "next" all the way to the end. The
> computer should offer to reboot when it is complete. After the reboot,
> close any windows still open, and try to print.
*********************
This is what happened.
********
Hey Kam:
I followed the directions carefully from the Epson folks about activating
the USB drive. Everything went well until I got to item #9, when Windows
was supposed to sense the printer. This is what happened: Windows told me
to reboot, and I did. Then began the onslaught of error messages, many of
which I recognized from the other times I installed the Epson printer
driver. First error message: ERROR STARTING PROGRAM, the SHLWAPI.DLL file
is linked to missing export KERNEL32.DLL: Search Path A.
Second error message: ERROR LOADING EXPLORER.EXE; You must reinstall
Windows (!!! Yipes !!!)
I rebooted, then closed these programs: Mmtask and Msgsrv32.
Upon third reboot, this familiar error message: NISSERV, this program has
performed an illegal....
Finally (and I'm probably forgetting all the details), I had to manually
restart (the power button to turn off wouldn't even work!!)
I jumped into safe mode, deleted the Epson software, then, lo and behold,
Windows works again. (WHEW!)
I appreciate your efforts in helping me solve this installation problem.
Regards
Kam Darbar
