Sound card Problem

I have had a massiver amount of problems with soundcards the company I purcashed the frst one off rpelcaed it 3 times and now refuses to replace it because they say they are dieing besuace they are not compadibale with my PC which they also sold me.
The PC is running a VIA Motherboard
the sound card has a yellow ! by it and windows thinks the sound card is missing or not installed properly. I also no thta there are 3 deives using the same IRQ plaese help me.
Thanks

1. RE: Sound card Problem
lbyard Jan-13-01 04:20 PM
In response to message 0

If a company did that to me instead of fixing the problem, I would take the whole thing back to them and demand a full refund.
Please provide a list of expansion boards you have in the computer. Please go into the CMOS Setup, Integrated Peripherals and make a list of what is enabled and indicate if you are using the resource for anything. What is the make and model of the motherboard, or what is the BIOS information displayed when the computer first boots-up? What version of Windows do you have installed? What is the make and model of the sound card? Or, what is the FCC ID number on the board? Larry

2. RE: Sound card Problem
John Erskine Jan-14-01 04:27 AM
In response to message 1

Here is a list of all IRQ's
IRQ 0 System timer OK
IRQ 1 Standard 101/102-Key or Microsoft Natural Keyboard OK
IRQ 2 Programmable interrupt controller OK
IRQ 3 Communications Port (COM2) OK
IRQ 4 Communications Port (COM1) OK
IRQ 5 IRQ Holder for PCI Steering OK
IRQ 5 WDM Communication Device OK
IRQ 6 Standard Floppy Disk Controller OK
IRQ 7 ECP Printer Port (LPT1) OK
IRQ 8 System CMOS/real time clock OK
IRQ 10 IRQ Holder for PCI Steering OK
IRQ 10 Realtek RTL8139(A) PCI Fast Ethernet Adapter OK
IRQ 11 IRQ Holder for PCI Steering OK
IRQ 11 3dfx Voodoo Banshee OK
IRQ 12 PS/2 Compatible Mouse Port OK
IRQ 13 Numeric data processor OK
IRQ 14 VIA Bus Master PCI IDE Controller OK
IRQ 14 Primary IDE controller (dual fifo) OK
IRQ 15 VIA Bus Master PCI IDE Controller OK
IRQ 15 Secondary IDE controller (dual fifo) OK
for some reason the soundcard does not appeare on it but it is on IRQ 10 with my network card last time they fixed it they disabled my network card
the soundcard is a Genuis 32X also I just noticed that the CMOS thinks the sound card is on IRQ 10 and windows ME thinks the sound card is on IRQ 3
so that is proprly the problem now how do I fix it?

3. RE: Sound card Problem
lbyard Jan-14-01 03:46 PM
In response to message 2

If you do not have the VIA 4-in-1 drivers installed, download them from http://www.viatech.com/drivers/index.htm. The IRQ Routing Driver is the important one. I have seen several cases of misbehaved network adapter IRQs without that driver and your network adapter is grabbing IRQ 10. If you are not using COM1: and COM2:, disable them in the CMOS Setup. Try swapping PCI slots network and sound boards. If that doesn’t fix it, try changing IRQs 5 and 10 to Legacy in the CMOS PnP setup. Hopefully, this will push the MODEM into one of the COM port IRQs (4 and 3). Then change them back to PCI PnP. Check the Device Manager in the Control Panel, System and remove any duplicate drivers. You may have more than one MODEM driver installed. Larry

4. RE: Sound card Problem
John Erskine Jan-14-01 09:01 PM
In response to message 3

Thanks for your help man I will go through the things you have suggested as soon as I sort out drivers for the network server
cheers
If I have any futher problems I will let you no

5. RE: Sound card Problem
diletante Jan-19-01 03:24 PM
In response to message 4

A small suggestion in addition to Larry's -
Sometimes two PCI cards will not be able to share an IRQ. The slots you have your network and sound cards in may be set up to share the same IRQ. Therefore, when you switch PCI slots as Larry suggests, try leaving one of the 2 boards where it is and moving the other, so these two boards won't try to share an IRQ. One board or both may be alergic to sharing in general. If you read the motherboard manual, you may be able to figure out a slot that is preferable for the sound card or come up with a strategy for which board to place in which PCI slot. Rob