modem does not configure on 2k pro..

Hi,
I just put a USR modem (model 5695 i believe) in my 2k pro (MSI m/b built in sound, Graphics card, CDRW & DVD ROM).
Both serial ports are disabled in BIOS and modem is configured on IRQ5 and bunch of I/O base and OS reports no conflict for resources.
However, win 2k is unable to load the driver (error 31). How would i go about troubleshooting this one ?

Also, i bought this as OEM, but see references about free internet phone call using it, what is a good source for that info, couldn't see any off USR.COM ...
TIA

1. RE: modem does not configure on 2k pro..
lbyard Aug-13-02 03:33 PM
In response to message 0

>model 5695 i believe.
How about making sure that is what is so we don't waste time looking for the wrong MODEM. Larry

2. RE: modem does not configure on 2k pro..
mac Aug-13-02 03:45 PM
In response to message 1

;X
Thnx. It's a 5695 and i got the driver off usr.com.
I haven't tried putting it in a different slot yet. but was hoping for some other suggestions...
thnx for quick input and correction.
-mac

3. RE: modem does not configure on 2k pro..
lbyard Aug-13-02 04:31 PM
In response to message 2

You have the 2K (not win 9x) driver? Larry

4. RE: modem does not configure on 2k pro..
mac Aug-13-02 04:35 PM
In response to message 3

True, I have 2k driver.
It's actually a single file used for both XP & Win 2K.
thnx

6. RE: modem does not configure on 2k pro..
lbyard Aug-13-02 06:41 PM
In response to message 4

I cannot find the error or the problem. What Windows 2000 service packs do you have installed? The various service packs do address MODEM driver problems. Larry

7. RE: modem does not configure on 2k pro..
mac Aug-19-02 02:35 PM
In response to message 6

Thanks Larry,
I Had SP2... I turned on *PNP OS installed* option in bios and also moved the modem one slot over, and OS detected it fine... I believe it was the PNP feature in BIOS that did it..
-mac