>everyone checksThat is not been the case many times in my considerable experience and that instruction has fixed the problem many times, in fact, most times. I have also had to tell people to plug the power cable into their computer, turn on the surge protector, plug-in the monitor, turn-on the printer, put paper in the printer, turn on the speaker amplifier, plug the speakers into the sound card instead of the MODEM, which key is the “any” key (had to throw that classic one in), and many other things obvious to other people. As I did not know who you are and what your experience was, I started at step one and will continue to do so. Thanks for making your post easier to read. Larry