cd-rom drive

I have a cd-rom drive (Aopen Model # CD-948E/AKU) and it won't work. If I put in a music cd it lights up and reads the cd. It shows however many tracks there are, but when I click on them, they won't play. Also, if I use RealJukebox and hit the CD Icon it says please insert a cd, even though I have one in. If I push the play button on the drive it will play, but not any other way. Does anybody have an idea what's wrong?
Mike

1. RE: cd-rom drive
lbyard May-10-01 03:59 PM
In response to message 0

What version of Windows do you have? It's probably not the drive. Larry

2. RE: cd-rom drive
m_stahl84 May-10-01 10:31 PM
In response to message 1

I have win 98 second edition.

3. RE: cd-rom drive
lbyard May-11-01 05:45 PM
In response to message 2

I would first uninstall (http://service.real.com/help/faq/top5/rjb_remove.html) realjukebox to see if that is causing the problem with the Windows CD player. If that doesn’t fix it, I would follow MS KB Q148366 at http://support.microsoft.com/support/kb/articles/Q148/3/66.ASP?. http://service.real.com/help/faq/top5/rjb_system-errors.html might be useful. Larry

4. RE: cd-rom drive
m_stahl84 May-14-01 09:54 PM
In response to message 3

I tried both of the solutions you gave me and neither of them worked. Do you have any other ideas?

5. RE: cd-rom drive
copperpipe May-15-01 08:58 AM
In response to message 4

Tell us more about your system: was the CDROM ever working OK? What motherboard do you have and what drives are connected to it? Please identify the primary master & slave drives, secondary master & slave drives, etc.

6. RE: cd-rom drive
m_stahl84 May-15-01 11:28 PM
In response to message 5

Alright, first off, the cd-rom drive was working. It's been hooked up for a year or so. I have an SD-11 motherboard by 1st mainboard(?). I've read about my motherboard elsewhere and apparently it was put together last minute. But like I said, the drive has been hooked up for a year without any problems. I'm thinking maybe it was software I put on. The only thing besides realplayer that it could be is winamp. That's really the only thing I've put on since the problem started. I noticed it about a month ago when I stuck in a music cd. I thought maybe it was dirty so I blew into the cd-rom drive and cleaned the cd. It worked fine for the rest of the day. The next day I tried using it, it didn't work.

7. RE: cd-rom drive
lbyard May-16-01 03:43 PM
In response to message 6

If I had the drive, I would plug it into another computer to isolate the problem to the drive or the computer. Can you do that? Larry

8. RE: cd-rom drive
copperpipe May-16-01 05:15 PM
In response to message 7

I agree with Larry. You might also try buying one of those CDROM drive cleaners to see if cleaning helps, but I'd only do this if your CD's are dirty, your computer is in a dusty environment, and/or if your CD drive has been used heavily.
Good luck.

9. RE: cd-rom drive
lbyard May-16-01 05:39 PM
In response to message 8

Actually, I understand, from whence I cannot recall, those cleaner kits available at Radio Shack, etc. can damage some CD-ROM drives. (I would think that blowing into them would not be a good idea either.) I have had almost no luck at all in attempts to clean CD-ROM drives in recent years. Larry

10. RE: cd-rom drive
copperpipe May-16-01 06:22 PM
In response to message 9

I've used one from Radio Shack on a couple of older CD ROM drives without any apparent damage. But I don't know if it would be more susceptible to damaging one of the newer higher speed drives. In a somewhat unrelated subject, I know that wet cleaners can damage VHS video recorders.
In retrospect, in might be better to spend the $10 or so toward a new CD drive instead for a cleaner.

11. RE: cd-rom drive
m_stahl84 May-16-01 10:34 PM
In response to message 10

I've tried using one of those cd-rom drive cleaners from radio shack and did not notice any difference. I'm going to try the drive on another computer this afternoon, so if it doesn't work even then, I'll just trash it. If it does work I guess that'll give me a good reason to reformat my hard drive or something. Thanks for the help.