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HOW TO TROUBLESHOOT PRINTER PROBLEMS
Last updated: 3/3/05

COMPUTER

20.  Is the printer port configured correctly in your computer's BIOS Setup?  Try the various printer modes in your computer's CMOS Setup. ECP+EPP usually works with bi-directional printers, but others may fix the problem.

21.  Is the correct printer cable/header assembly installed and is it plugged-in right?  I have seen cases where a baby AT motherboard was upgraded, but the printer cable/header assembly from the old motherboard was used and caused problems, but that is very rare. Also, the cable connecting to the motherboard could be backwards or loose.

DOS

22.  Does it print from the DOS prompt?  Try F8 (F8 or hold the Ctrl Key for Win 98) just as Windows starts to boot, select the DOS prompt from the resulting menu, find a non-zero length text file (one that is 1-2K would be a good choice) (e.g., autoexec.bat or something ending in .txt), and print from DOS with:
C:\>type autoexec.bat>lpt1:
or
C:\>type filename.txt>LPT1:

Click Cancel, turn the printer off, unplug the printer cable, wait a few seconds, reconnect the cable, make sure the printer is on with no error lights, restart Windows, and try again.’  Try the various printer modes in your computer's CMOS Setup. ECP+EPP usually works with bi-directional printers, but others may fix the problem. Try F8 just as Windows starts to boot, select the DOS prompt from the resulting menu, find a non-zero length text file (one that is 1-2K would be a good choice) (e.g., autoexec.bat or something ending in .txt), and print from DOS with:
C:\>type autoexec.bat>lpt1:
or
C:\>type filename.txt>LPT1:
If that works consistently, the problem is probably in Windows.

WINDOWS

23.  Is it set-up properly?  Be sure Windows is set-up correctly with the correct printer driver and something else (another printer, FAX, etc.) is not assigned LPT1: Be sure the printer is set as the default Windows printer. Try it on another desktop computer. If that works, try another printer on the suspect computer.  Uninstalling and reinstalling the printer often fixes problems.   Get rid of duplicate printers.

24.  Does it have a stuck print queue?  Start>Settings>Printers>double click the printer> Printer>Purge Print Documents

25.  Have you used Windows Help to solve the problem? Start>Help>Contents>Troubleshooting>Windows 98 Troubleshooters>Print.

Brian writes: The troubleshooters in win 98 no longer function bacause of updates for security.to use the troubleshooters now you must reinstall TSHOOT.INF and then remove the registry the key {4B106874-DD36-11D0-8B44-00A024DD9EFF} at [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility.
Then once one is done with the troubleshooters, reinstall the latest update for internet explorer 6.

One should backup the Windows registry before making any chnges to it. Look in regedit help for the procedure... start, run, enter regedit.

26.  Have you used Microsoft's Knowledge Base?  Start with: Q128345 Troubleshooting Printing Problems in Windows 95/98

27.  Visit our Forums.

Larry

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