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Phil_M May-23-02 04:44 PM
Problem: I have a Dell 2100 notebook running WinMe, newly connected to an external DSL modem (SpeedStream 5360). I can establish a connection with my ISP (PacBell.Net) either through the DSL modem (using Enternet 300 V1.5) or by a dialup connection with my phone line modem. However, I can't download any web pages, either by URL or IP (IE or Netscape), and I cant ping any web sites. I can surf uing the same modem and DSL line with my desktop computer running Win98.
Background: I used to have the desktop computer hooked to the DSL line with an internal modem, and used a home phone network setup, with WinGate software, so the Dell could share the internet connection. The Dell was also able to surf on its own using a dialup connection. Wanting a more reliable network than the HPNA setup, I bought a router (DLink DI-704P) and strung cable. When I tried to make it work, I found out I had a PPPoA connection, not supported by the router. I had PacBell chage it to a PPPoE. Tried to test it by connecting the Dell directly to the modem (taking the router and a whole other tech support group out of the picture). PacBell tech support led me through much troubleshooting (checking settings, deleting and reinstalling TCP/IPs, defining DNS addresses). I still can't download web sites through the DSL modem, but also now can not download with the dialup connection. Possible relevent fact: when I started, I could access the router's html-based configuration software with my browser; now I can't.
Thanks in advance for any help.
1. RE: Can connect to ISP, can't retrieve web pages
trumpetr May-23-02 09:46 PM
In response to message 0
Try running through this Technet article,
Error Message: The Page Cannot Be Displayed (Q241344)
*** WARNING REGISTRY EDIT, ONLY DO IF YOU'VE BACKED UP THE REGISTRY, YOU COULD DAMAGE YOUR SYSTEM TO THE POINT OF NEEDING TO FORMAT AND REINSALL, USE AT YOUR OWN RISK***
I've sometimes had success deleting the registry keys listed in step 13, deleting the network card, rebooting and then reinstalling the net card and tcp/ip stack.
Work through the steps that the article provides and you will eventally get to step 13..... Don't just go straight to it.
2. RE: Can connect to ISP, can't retrieve web pages
Phil_M May-24-02 10:03 AM
In response to message 1
After reinstalling Windows (on top of the existing install), with no change in behavior, I tried the Technet article method you suggested (with the one exception of not replacing Rasapi32.dll). After that, EnterNet 300 would not run, even after uninstalling and reinstalling it. I connected to my ISP via dialup, but Netscape would not run (some sort of kernel32 not found error). In frustration, I restored the registry, and was back where I started.
Any further ideas, anyone?
3. RE: Can connect to ISP, can't retrieve web pages
lbyard May-24-02 10:09 AM
In response to message 0
>I could access the router's html-based configuration software with my browser; now I can't.
I would start be deleting everything network and reinstalling. I would test on the router to avoid the PPPoE complications. No sense installing PPPoE on the notebook when that function will be done by the router. Watch the LEDs on the router to be reasonably sure that the local network is functioning at the hardware/Ethernet levels. If that does not work, you may have to fix the TCP stack as described at http://duxcw.com/faq/network/winsock.htm. Larry
4. RE: Can connect to ISP, can't retrieve web pages
Phil_M May-24-02 11:30 AM
In response to message 3
>I would start be deleting everything network and
Lest I miss something (I'm new at network stuff), could you give me a brief indication of what's included in "everything network".
>If that does not work, you may have to fix the TCP stack as
>described at http://duxcw.com/faq/network/winsock.htm.
Knowledgebase Article Q181599 says NOT to use this technique with WinME. Is there some portion of it that I can safely try?
5. RE: Can connect to ISP, can't retrieve web pages
lbyard May-24-02 12:05 PM
In response to message 4
Everything listed in Start, Settings, Control Panel, Network, Configuration. That kb article is one I have not seen and I can't find it. Is the number correct? I donít recall whether or not I have used the procedure on Me, but I doubt it. I have only resorted to it two or three times. Usually, deleting everything network works, and I have used it many times to fix otherwise unexplainable network problems occurring after someone has changed many things trying to troubleshoot a problem. Larry
6. RE: Can connect to ISP, can't retrieve web pages
Phil_M May-24-02 02:30 PM
In response to message 5
Thanks, Larry. I'll try that tonight.
KB Q181599 was referenced at the end of your article at http://duxcw.com/faq/network/winsock.htm. I was able to access it this morning.
8. RE: Can connect to ISP, can't retrieve web pages
lbyard May-25-02 01:41 AM
In response to message 6
Guess I've seen that article before as I referenced it and a chunk of the FAQ was derived from it.... Larry
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